Collection Analyst

Job Description:

Type or Copy/Paste Job Desc

Experienced commercial collector with a strong background in business-to-business collections, account reconciliations, and credit card processing, together with excellent customer service skills. The ideal candidate requires professional telephone and writing skills as the role is responsible for initiating calls to delinquent customers to collect payments and make arrangements to settle outstanding accounts. The ideal candidate will also be a highly motivated self-starter with a demonstrated ability to multi-task effectively and possess a strong attention to detail.

Primary Responsibilities

Collections Management

1.Contact multi-regional customers to collect outstanding payments via phone, email, and other communication channels.

2.Follow up on past-due accounts and negotiate payment plans as necessary.

3.Document all collection activities in the company’s ERP system (Full Circle).

Accounts Receivable

1.Monitor and maintain accounts receivable aging reports.

2.Reconcile accounts receivable aging report to ensure that all payments and credits are accounted for and properly posted.

Customer Relations

1.Handle customer inquiries and disputes regarding invoices and payments.

2.Provide exceptional customer service to resolve issues and maintain positive relationships with clients.

Reporting

Prepare regular aging reports on the status of delinquent accounts and collection efforts.

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Process Improvement:

1.Identify and suggest improvements to the collections process to increase efficiency.

2.Communicate with sales staff and internal support departments to resolve disputes and past due invoices to minimize and eliminate recurring disputes.

3.Cross train within the department

Experience and Skills:

Required Skills and Knowledge

1. Strong communication and interpersonal skills.

2.Must have 5-10 years of commercial collection experience

3.Must have problem-solving skills with a focus on customer satisfaction.

4.Proficient in Microsoft Office Suite, particularly Excel (Excel, Word, Outlook)

5.Must have experience working with accounting systems (Full Circle or other ERP systems)

6.Must be able to follow oral and written instructions.

7.With minimal supervision, demonstrate the ability to ability to analyze data and make informed decisions, solve practical problems, interpret and resolve problems and issues using a variety of instructions or guides furnished in written, oral, diagram or schedule form.

8. Must be able to work well under pressure and to work within tight deadlines.